Customer Care
Sales Tax
Applicable sales tax will be added to all purchases shipping to California.
Payment Options
We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers.
Size & Measurement Charts
Please see our Sizing Guide for general information on sizing. If you have a specific questions about the fit of an item or measurement guidelines, please email our customer care department.
Return Policy
We're bummed things didn't work out for you, but here's the good news: we accept returns within thirty (30) days of purchase (AKA the date listed on your receipt) for most items in new condition.
Here's the fine print. You just can't return anything that's worn, damaged, washed, or altered in any way. All original tags must be attached, footwear must be in its original shoebox, and swimwear & bodysuits must have the hygiene liners intact.
The following items cannot be returned or exchanged: opened makeup, earrings, ear cuffs, panties, and any other items marked as "Final Sale."
U.S. Hassle-Free Returns
Returns for a refund to your original payment method (i.e. credit card, Paypal) are free of charge. Original shipping charges are non-refundable.
International Returns
You must return your items within 30 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.
Refunds and Processing
- Refunds will be processed within approximately 24 to 48 business days after we receive your return.
- Original shipping charges are non-refundable.
Please email rubydoobyclothing@gmail.com for information on proceeding with a return or exchange. You must return your items within 30 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.
USA Shipping
Free Standard Shipping on U.S. Orders Over $100
Shipping Rates & Delivery
Service | Cost | Delivery Time |
---|---|---|
Standard Shipping | $5.00 | 3-5 Business Days |
Overnight Shipping | $22.95 | 1 Business Day |
Overnight Shipping
Orders placed for overnight service before 1:00 PM PST will ship out the same day and will arrive the following day (excluding holidays and weekends.) Please note: at this time Saturday delivery is not available.
Hawaii, Alaska, PO Boxes, APO/FPO & U.S Territories
We accept orders shipped to PO boxes and APO/FPO or U.S. territories. Orders shipped to these addresses must be sent via USPS Priority Mail service.
International Shipping
Affordable and fast international delivery to more than 180 countries.
Service |
Cost | Delivery Time |
Priority Mail Express International | $40.95 | 3-5 Business Days |
Priority Mail International | $31.75 | 6-10 Business Days |
Wholesale Inquiries
All wholesale inquiries please email: rubydoobyclothing@gmail.com
General questions
For any general questions please feel free to email me: rubydoobyclothing@gmail.com