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Customer Care

Sales Tax

Applicable sales tax will be added to all purchases shipping to California.

Payment Options

We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers.

Size & Measurement Charts

Please see our Sizing Guide for general information on sizing.  If you have a specific questions about the fit of an item or measurement guidelines, please email our customer care department.

Return Policy

We're bummed things didn't work out for you, but here's the good news: we accept returns within thirty (30) days of purchase (AKA the date listed on your receipt) for most items in new condition.

Here's the fine print. You just can't return anything that's worn, damaged, washed, or altered in any way. All original tags must be attached, footwear must be in its original shoebox, and swimwear & bodysuits must have the hygiene liners intact.

The following items cannot be returned or exchanged: opened makeup, earrings, ear cuffs, panties, and any other items marked as "Final Sale."

U.S. Hassle-Free Returns

Returns for a refund to your original payment method (i.e. credit card, Paypal) are free of charge.  Original shipping charges are non-refundable.

    International Returns

    You must return your items within 30 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.

    Refunds and Processing 

    • Refunds will be processed within approximately 24 to 48 business days after we receive your return.
    • Original shipping charges are non-refundable.

    Please email rubydoobyclothing@gmail.com for information on proceeding with a return or exchange.  You must return your items within 30 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.

    USA Shipping

    Free Standard Shipping on U.S. Orders Over $100

    Shipping Rates & Delivery

    Service Cost Delivery Time
    Standard Shipping $5.00 3-5 Business Days
    Overnight Shipping $22.95 1 Business Day

    Overnight Shipping

    Orders placed for overnight service before 1:00 PM PST will ship out the same day and will arrive the following day (excluding holidays and weekends.) Please note: at this time Saturday delivery is not available.

    Hawaii, Alaska, PO Boxes, APO/FPO & U.S Territories

    We accept orders shipped to PO boxes and APO/FPO or U.S. territories.  Orders shipped to these addresses must be sent via USPS Priority Mail service.

    International Shipping

    Affordable and fast international delivery to more than 180 countries.

    Service

    Cost Delivery Time
    Priority Mail Express International $40.95 3-5 Business Days
    Priority Mail International $31.75 6-10 Business Days

     

    Wholesale Inquiries

    All wholesale inquiries please email: rubydoobyclothing@gmail.com

    General questions

    For any general questions please feel free to email me: rubydoobyclothing@gmail.com